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FAQs

Hi there!

Let's keep this simple!

At friendie we truly believe in looking out for our friends, and our checkouts, postage and warranty are no different. When you buy from us, buy with confidence knowing you've made the right decision.

 

Checkout

Friends shop together and keep each other safe.

To keep your information safe we only use secure merchants checkouts. This means your shopping and checkout is safe and secure. No credit card details are transferred to our site. So buy with security and confidence!

The secure payment methods we accept are:

  • AfterPay: Pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.
  • PayPal: PayPal is the faster, safer way to pay online without sharing financial details. Pay using your PayPal balance, credit card or debit cards.
  • Credit Cards: Secured by Shopify and Stripe.

 

Postage

Friends don't overcharge, and they definitely don’t charge for postage.

We offer FREE POSTAGE! We hate paying for postage when we buy online, so why should we charge you?!

Postage is free via regular Australia Post, no minimum order size. Express is also free over $100.

Whatever you choose, we only post with Australia Post and all parcels are sent on the next business day after receiving your order.

We have two shipping types at checkout:

 

 

Standard

Express

COST

FREE

Free over $100 cart
$5 over $20 cart
$10 under $20 cart

Padded protection

Y

Y

Tracking

N

Y

Express

N

Y

Postage time

5 business days

Next business day

Please note that all postage has one business day handling.
Postage time is indicative of Australia Post only, times may vary depending on location.

Postage is sent Australia Post. Please allow up to 5 business days for postage, but sometimes remote locations just take longer so please allow up to 7 days. We ship all items within 1 business day. The rest is up to Australia Post.

If you cart is under $100 you can opt for express shipping by chipping in the extra $10 for orders under $20, and $5 for orders over $20.

Free express post will automatically trigger over a cart size of $100 at checkout. No need for fake discount or coupon codes. Just honest shipping. 

 

Warranty

Friends fix stuff for one another.

Sometimes things just go wrong. It's ok, we care and we understand! If your product is faulty, or you are unsatisfied, email us at hello@friendie.com.au and let us know. All friendies have a warranty and we only want happy customers.

 

Sharing is caring

Coz friends share.

Finally, when your product arrives, if you love it, share the joy on instagram, facebook, and with your friends. Show your mum, keep it in your bag to share with others, and treasure it! We love friendies – I’m sure you will too.

Oh, we also have some pocket money stashed away for you to win sweet prizes! All you have to do is like us on facebook and instagram tag photos with you using your friendie. Do this and you will go in the draw to win! Subscribing to our newsletter will also give you access to sweet deals, giveaways and future product launches.