Repair

Is your Friendie under a year old and needs a little repair?

Does it need a facelift?

Does it need a tweak and a polish and a shine?

We would love to help! Send your headphones, speaker or audio sunglasses back for a repair. The repair cost is a flat rate and includes all labour and parts required by the technician to bring it back up to looking like new. This is a special rate for our Friendie family only.

The postage will be paid by the sender (you pay to us, we pay for returning the product to you).

Send your product to:

Friendie Repairs

PO Box 921

Warragul

VICTORIA, 3820

• Include your name and return address on the back of the parcel, and ensure that your product is packaged with love and care. You don’t need to include all your original packaging such as your original box, but it’s a good idea to pop products in their protective cases or bubble wrap.
• Inside the parcel, please include a completed copy of the FRIENDIE RETURNS FORM. This may have been emailed to you, or you can find a copy on this page. 
• Please ensure you have adequate tracking and insurance on your parcel- we can’t be liable for any parcels on their way back to us.
• Our technicians will repair or replace your Friendie product within 4 business days of receiving. They will keep you informed throughout the process, and let you know when your Friendie is repaired and being sent back to you. Once we have them, they are our responsibility, and it’s our prerogative to ensure they are returned to their owner, sparkly and new.

Any questions? Email support@friendie.com.au and our Customer Support team will be in touch as soon as possible. Thanks for being our friendies!